Return & Refund Policy

01 How the Returns Process Works

02 Returns Eligibility

You may request a return within 60 days of receiving your order. The item must be:

• ✓ In its original condition with all packaging, accessories, and manuals
• ✓ Unused (unless the item is faulty or damaged)
• ✓ Purchased directly from Rigwig Electronics

03 Accepted Return Reasons

When submitting your return you will be asked to select a reason and upload at least one photo of the item.

04 Non-Returnable Items

• ✗ Opened software, digital downloads, or licence keys
• ✗ Consumables (e.g. batteries) that have been used
• ✗ Custom or personalised items
• ✗ Items returned after 60 days from delivery
• ✗ Items showing signs of damage caused by misuse

05 Prepaid Return Labels

We provide a free prepaid Royal Mail return label for all approved returns — you pay nothing to send your item back. Once we approve your request, the label will appear in your account under Returns, and we will also email it to you.

Drop your parcel at any Royal Mail Post Office. We recommend keeping your proof of postage until your refund is confirmed.

06 Refunds

• — Refunds are issued to your original payment method within 2–4 business days of us receiving your returned item.
• — We will inspect the item on arrival. If it is returned in a different condition to when it was sent, a partial refund may apply.
• — You will receive an email confirmation once your refund has been processed.
• — Bank processing times vary — please allow up to 5 working days for the refund to appear on your statement.

07 Exchanges

We do not currently offer direct exchanges. To get a different item, please return your original item for a full refund and place a new order. If you need help, open a support ticket from your account.

08 Your Consumer Rights

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to cancel most online purchases within 14 days of receiving them, and to a repair, replacement, or refund for faulty goods. Nothing in this policy affects those rights.